These terms and conditions (“Terms and Conditions”) govern your use of www.real-bookstore.com (the “Company Site”) and your relationship with RESOURCES FOR ENGLISH ACADEMIC LEARNING (REAL) PTE. LTD. (the “Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Company Site. If you have any questions on the Terms and Conditions, please contact heybuddy@real-bookstore.com.  




The Company Site is a digital platform for the purchase of goods or services (“items”) or the use of other features provided including, but not limited to, the provision of educational resources and services (collectively, the “Service”). 


Use of the Company Site


The Company Site is provided for your use subject to these Terms and Conditions. By using the Company Site, you agree to be bound by these Terms and Conditions. 




We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow for the proper operation of the Company Site. We reserve the right to change any of the terms and conditions contained within these Terms and Conditions or any policies or guidelines governing the Company Site or Service, at any time and in our sole and absolute discretion. Any changes will be effective upon the posting of the revision on the Company Site. All notice of changes to these Terms and Conditions will be posted on the Company Site and may be posted without any notice to you. You are responsible for reviewing the notice and any applicable changes. You will be subject to the new Terms and Conditions in force at the time that you use the Company Site. If you do not wish to accept the new Terms and Conditions you should not continue to use the Company Site. If you continue to use the Company Site after the date on which the change comes into effect, your use of the Company Site indicates your agreement to be bound by the new Terms and Conditions.

Purchase and Registration 


Only visitors who agree to these Terms and Conditions (“users”, “Buyers”, “you”, “your”) may participate in the using of the Company Site. 


To make a purchase on the Company Site you must be over eighteen years of age. If you are under 18, you may do so only with the involvement of a parent or a guardian. 


You must ensure that the details provided by you on registration or at any time are correct and complete. 


You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

Password and Security 


When you register to use the Company Site you will be asked to create a password or will be provided with a password. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. 


If the Company has reasons to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.  

Your Use of the Company Site 


You may not use the Company Site for any of the following purposes:


disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;


transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;


interfering with any other person’s use or enjoyment of the Company Site; 


causing, or is likely to cause annoyance, inconvenience or anxiety to others;


making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.


causing, or is likely to cause, the Company Site or any access to it to be interrupted, damaged or impaired in any way, or


using the Company Site for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.


We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms and Conditions or any other applicable terms and conditions, guidelines or polices.  


You will be responsible for our losses and costs resulting from your breach of this clause 6.  

The Company’s right to suspend or cancel your registration 


We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. 


You can cancel your registration at any time by informing us in writing at heybuddy@real-bookstore.com.


The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party’s statutory rights or liabilities.  

Availability of the Company Site 


Although we aim to offer you the best service possible, we make no promise that the Service at the Company Site will meet your requirements. We cannot guarantee that the Service will be fault-free. If a fault occurs with the Company Site you should report it to heybuddy@real-bookstore.com and we will attempt to correct the fault as soon as we reasonably can. 


Your access to the Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Service as soon as we reasonably can. 

Using the Service 


The Company warrants that it has the right to provide the Service and will use all reasonable skill and care in making the Service available to you and in ensuring its availability. Because of the nature of the Internet, errors and omissions do occur and the Company does not give any other warranties in respect of the Service. 


The Company is continually seeking to improve the Service. The Company reserves the right, at its discretion, to make changes to any part of the Service provided that it does not materially reduce their content or functionality.




You will need to be registered as a buyer or will be registered as a guest buyer (collectively known as “Buyers” on the Company Site before you are allowed to buy items and/or make payments on the Company Site. 


Upon your account registration as a Buyer and/or upon your acceptance to purchase items on the Company Site as a guest buyer, you agree to pay any transaction fees (“Transaction Fees”) the Company may charge for completed sales transactions. These Transaction Fees may vary in the future. 


Buyers must read product descriptions and carefully review information such as content, price, delivery charges, money-back guarantee policy, etc., along with Frequently Asked Questions and Terms and Conditions before purchasing an item. By making a payment for a purchase, you are deemed to have understood and agreed to all information about the item/s you are purchasing. Under this condition, the Company will not assume any responsibility of misinformation.


Available delivery options will be displayed on the checkout page. Once a payment mode has been selected and your order has been submitted, changes to the payment mode are not possible and cancellation is not allowed


We take no responsibility and assume no liability for any loss or damages to a Buyer arising from shipping information and/or payer information entered by the Buyer, wrong remittance by the Buyer in connection with the payment for the items purchased or delays or technical faults in the payment process. We reserve the right to check whether a Buyer is duly authorized to use certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.


We reserve the right to change shipping arrangements in unforeseen circumstances, such as but not limiting to, a surge in the volume of orders or to maintain our standards of service.


For International Buyers (outside Singapore), shipping charges are calculated automatically by a third-party app prior to checkout, and you are responsible for your choice of third-party forwarder/s. Buyers will assume all responsibilities, including but not limited to custom clearance, import taxes and any other fees required by the third-party forwarder. We reserve the right to dispose of your parcels in the event that Buyers do not assume any of the earlier responsibilities or fail to respond to us within the stipulated period required by the forwarder. We take no responsibility for declaration terms or regulations specific to your country.




Digital Items


A download link will be made available via email or any other form of communication we deem fit upon the purchase of a digital item. Download links will be made available for 14 days, after which the Company will no longer be held responsible for files that have been lost or have not yet been downloaded


All digital files will be watermarked for copyright protection.


Physical Items


Delivery of physical items will be made to the address specified by you at the time of purchase. We take no responsibility and assume no liability for any loss or damages to a Buyer arising from shipping information for both before or after order has been shipped.


The Company will not be liable for any loss or damage once the items have left the premises or whilst in possession with third party partners, not limited to, courier companies.


Programmes / Educational Services


Buyers will be contacted directly for the confirmation of the programmes/classes or any other further arrangements as may be required.


Return Policy


Please refer to our Refund policy here.


The Company reserves the right to make the final decision on refunds in the event of disputes.


The Company does not allow any refunds or exchanges for International Buyers (outside Singapore).


Cancellation and Termination


Your access to the Service may be terminated if you are in material breach of this agreement. If we reasonably believe your breach of these Terms & Conditions affects our lawful operation of the Service or third-party users, we may suspend your access to the Service at any time.


Limitation of Liability


While the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Company Site we will attempt to correct the inaccuracies as soon as we reasonably can.


We cannot guarantee continuous or secure access to our Service, and operation of the Company Site may be affected by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, reputation, or any special, indirect, or consequential damages arising out of your use of our Company Site and services.


Accordingly, to the fullest extent permitted at law, we will not be liable (whether in contract, tort – including negligence, or under any statutory implied term) for any damages of any kind including without limitation direct, indirect, incidental, punitive, special and consequential, damages (including without limitation, loss of profits, loss of revenue or loss of data) arising out of or in connection with these Terms and Conditions, the Company Site, the Service, the inability to use the Service or those resulting from any goods or services purchased or obtained or messages received or feedback or ratings posted to the Company Site or transactions entered into through the Service. 




You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees), harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions, or your violation of any law or the rights of a third party.


Privacy Policy


We respect the privacy of our guests and customers, and do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in the Company’s Privacy Policy. If you object to your Information being transferred or used in accordance to our Privacy Policy, please do not use our Service.


Intellectual Property


The Company owns the intellectual property rights (“Intellectual Property Rights”) of all content and material published and sold on the Company Site. Such Intellectual Property Rights shall include but are not limited to copyrights, trademarks, database rights, know-how, privileged or similar information, whether registered or not, or registerable by any means.


All rights, title and interests in all Intellectual Property Rights in all concepts, systems, written, graphic and other materials relating to the Company shall at all times remain the property of the Company.


The content of the Company Site is protected by Intellectual Property Rights. You may NOT reproduce, edit, copy, distribute, share, resell, or use for public or commercial purposes any of the materials or content published or sold on the Company Site without our written permission. We will not hesitate to take legal action against individuals found to be in breach of copyright laws.


Third Party Websites


As a convenience to customers, the Company Site may include links to other web sites or material which are beyond our control. The Company is not responsible for content on any site outside the Company Site.


Advertising and Sponsorship


Part of the Company Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.


No Agency


No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.


Applicable Law


These Terms and Conditions will be subject to the laws of Singapore. If a dispute arises between you and the Company, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within Singapore.


International Use


We make no promise that materials on the Company Site are appropriate or available for use in locations outside Singapore, and accessing the Company Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Singapore, you do so on your own initiative and are responsible for compliance with local laws.




If any of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.


Entire Agreement


These Terms and Conditions incorporate by reference all terms, conditions, policies, guidelines and other information on the Company Site concerning the Company Site or the Service including but not limited to the Privacy Policy constitutes the entire agreement between parties with respect of the subject matter hereof and supersedes any prior written or oral agreement, claims, representations and understandings of the parties relating to the subject matter thereof.




You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.


If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.


The Company shall not be responsible for any breach of these Terms and Conditions due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or any other event caused by circumstances beyond its reasonable control.


The Company Site is owned and operated by RESOURCES FOR ENGLISH ACADEMIC LEARNING (REAL) PTE. LTD.


If you have any queries please contact heybuddy@real-bookstore.com.


Last update: 8 Jun 2024